Exhibitor Manual
JANUARY 30 - FEBRUARY 2, 2027
This is the official Chicago Collective operations services portal for your booth set-up needs. Access booth service order forms, as well as, shipping, set-up and dismantle information. You can also order labor, material handling, electric service & housekeeping.
Discounted rate deadline: January 3, 2027
Show hours:
Saturday, January 30: 12:00 pm – 6:00 pm
Sunday, January 31: 8:00 am – 6:00 pm
Monday, February 1 3: 8:00 am – 6:00 pm
Tuesday, February 2: 8:00 am – 3:00 pm
Set up hours:
Thursday, January 28: 8:00 am – 6:00 pm
Friday, January 29: 8:00 am – 6:00 pm
Saturday, January 30: 8:00 am – 11:00 am
Direct Shipping to the Dock:
Chicago Collective
[Your Company Name]
[Your Booth Number – 7th Floor or 4th Floor]
c/o Merchandise Mart Properties, Inc.
222 Merchandise Mart Plaza
Chicago, IL 60654
General Information
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Saturday, January 30th: 12:00 pm – 6:00 pm
Sunday, January 31st: 8:00 am – 6:00 pm
Monday, February 1st 3: 8:00 am – 6:00 pm
Tuesday, February 2nd: 8:00 am – 3:00 pm -
All exhibiting companies are required to carry their own show insurance covering shipping, labor, loss, and damage to goods or property. You do not need to send insurance paperwork to Show Management.
Insurance Certificate Holder:
Merchandise Mart Properties, Inc.
222 Merchandise Mart Plaza, Suite 470
Chicago, IL 60654 -
Yes. Show security is on duty 24 hours a day from move-in through move-out. However, security cannot be relied upon to do more than provide a deterrent presence. We advise you to staff your booth at all times and not leave valuables unattended.
For special guard services, contact:
Chuck Lombardi | 312-527-7700 | secmart@themart.com -
Yes. Complimentary WiFi is available throughout the building, including the show floors.
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No. Photographing, videotaping, filming, or sound recording is prohibited without prior written consent from Show Management.
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Yes. Contact onPeak Travel Services at https://www.chicagocollectivemens.com/hotels or (800) 528-8700 to reserve discounted rates at Chicago hotels.
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Yes. The CTA Brown and Purple lines have a stop called "Merchandise Mart" that drops visitors directly on the 2nd floor of the building. Multiple CTA bus routes are also accessible within 4 blocks. Visit transitchicago.com for more information.
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All members of the MMPI staff are a team. Show Management requests that exhibitors do not offer gratuity for labor.
Shipping & Freight
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Chicago Collective
[Your Company Name]
[Your Booth Number – 7th Floor or 4th Floor]
c/o Merchandise Mart Properties, Inc.
222 Merchandise Mart Plaza
Chicago, IL 60654 -
Packages are accepted Monday, January 25 through Friday, January 29, 2027. Packages delivered before January 25 will incur a storage fee of $74.80 per 100 lbs.
Deliveries from both FedEx and UPS to the Mart (including priority shipments) tend to be random during high shipping periods prior to the show. FedEx and UPS deliveries received after Thursday, January 28th will be delivered to your booth as they are received and signed for. However, since FedEx and UPS deliveries to the Mart are inconsistent, please be advised that even priority shipments to your booth may be significantly delayed. -
Monday, January 25: UPS and FedEx only
Tuesday, January 26: 8:00 am – 3:00 pm
Wednesday, January 27: 8:00 am – 3:00 pm
Thursday, January 28: 8:00 am – 3:00 pm
Friday, January 29: 8:00 am – 3:00 pm
No goods will be brought up on Saturday. All goods must be delivered to mart by end of shipping hours on Friday, January 29th -
Airways Freight Systems is the preferred Shipper & Freight Forwarder of the Chicago Collective. However, each exhibitor is free to choose their own means of shipping.
INTERNATIONAL AIRWAYS FORM
If you are shipping from the MART, UPS/FED EX/COMMON CARRIERS are not allowed to pick up packages from the floor. Please visit the Airways freight desk, located in the operations office on the 7th floor and operations desk on the 4th floor to fill out a shipping form and your Bill of Lading. For $15/item, Airways Freight will bring your packages to your carrier of choice. ALL FORMS MUST BE FILLED OUT and your boxes must be properly labeled with your shipping labels. -
No. FedEx and UPS deliveries to the Mart tend to be inconsistent during high-volume shipping periods. Even priority shipments may be significantly delayed. Deliveries received after Thursday, January 28 will be delivered to your booth as they are received and signed for.
Where possible, you may avoid delays by having express deliveries shipped to your hotel instead. -
For common carriers and large trucks: From I-90/94, exit at Ohio Street. Turn right onto Orleans, then right onto Hubbard, left onto Kingsbury, left onto Kinzie, then right into the dock at the stop sign.
For cars and small trucks: From I-90/94, exit at Ohio Street. Turn right onto Franklin, continue four blocks south to Kinzie, turn right, then left into the dock at the first stop sign. -
All freight must be no larger than 5' wide x 10' long x 5'8" high and weigh less than 2,000 lbs per piece. Freight exceeding these dimensions that MMPI does not feel safe turning on its side will be charged a handling fee of $74.80 per item, per trip. MMPI is not responsible for damage or loss during turning. Items too large to move will be held at the loading dock for unpacking, and an hourly surcharge will apply.
Each booth is allotted up to 7,500 lbs of drayage. Overages are charged at $74.80 per 100 lbs. -
UPS, FedEx, and common carriers are not allowed to pick up packages directly from the floor. Visit the Airways Freight desk — located in the operations office on the 7th floor and the operations desk on the 4th floor — to complete a shipping form and Bill of Lading. For $15 per item, Airways Freight will bring your packages to your carrier of choice.
All forms must be filled out and boxes must be properly labeled before pick-up. A representative of your company should remain with your property until it has been collected.
Airways Freight Systems is the preferred shipper and freight forwarder of the Chicago Collective. Any freight not picked up by Friday, August 7 may be rerouted at the exhibitor's expense via Airways Freight Systems.
Setup, Labor & Move-Out
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Thursday, January 28: 8:00 am – 6:00 pm
Friday, January 29: 8:00 am – 6:00 pm
Saturday, January 30: 8:00 am – 11:00 am
All exhibitors must be fully set up by 11:00 am on Saturday, January 30. No construction, deliveries, or moving of products are permitted during show hours.
All crates must be unpacked and removed from the floor by Friday, January 29 at 6:00 pm. All empty trunks and boxes must be tagged and ready for removal by Saturday, January 30 at 11:00 am.
Please note that display materials must adhere to Chicago Fire Department Rules and Regulations. If you require further information, please contact our Client Support/ Exhibitor Services Team at (312) 890-1192.Exhibitors may hand-carry small items, but we ask that they refrain from using handcarts, flatbeds, or dollies. Our Material Handling Staff is on hand to facilitate such moves.
If you are unsure if your display requires labor, submit the Customization of Booth Request Form and our Exhibitor Services Team will gladly respond.
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Dismantling:
Tuesday, February 2: 3:00 pm – 7:00 pm
Wednesday, February 3: 8:00 am – 12:00 pm
POV Load-Out:
Tuesday, February 2: 3:00 pm – 7:00 pm (POVs only — begins upon completion of return of empties) -
Carriers must be checked in by noon on Tuesday.
You may ship your materials from the show via any carrier. You are required only to contact your carrier, pack your materials, and file a Bill of Lading with the freight desk. Merchandise Mart Properties, Inc. assumes no responsibility for shipments until they are collected from the exhibitor’s booth. A representative of the exhibitor should remain with their property until this has been done.
*Any freight not picked up by Friday, February 5th, may be rerouted at the exhibitors expense via the shows freight carrier – Airways Freight Systems.
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Union labor is required for:
• Installation and dismantling of all flooring and systems furniture
• Any work using power tools (must be done by in-house Carpenters)
• All painting, wallpaper, decal adhesives, and vinyl (must be done by in-house Painters)
• Electrical installations including chandeliers, light fixtures, light boxes, and TVs (must be done by in-house Electricians)
• Moving items with handcarts, flatbeds, or dollies (Material Handling labor required)
You have the option of employing your own union labor to assist with the installation of your booth. If you choose to use the services of an outside contractor, also referred to as an Exhibitor Appointed Contractor (EAC), we ask that you complete the form below. -
You may set up your own display if all of the following apply:
• One person can complete the task in under 30 minutes
• No tools are used
• The booth is 100 sq ft (10×10) or smaller
For hanging items on walls, you may use small nails, small screws, or 3M removable hooks. Note: walls are only 1 inch thick, so use only ½-inch screws or shorter. Power tools, battery-operated tools, step stools, and ladders are strictly prohibited. -
Due to Chicago Fire Ordinances, packing materials may not remain on the show floor while the show is open. Obtain "EMPTY" labels from the Exhibitor Service Desk, mark your containers with your company name and booth number, and leave them in the aisle. THE MART staff will collect and return them at the end of the show. You will not have access to these containers during the show.
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You may employ your own union labor through an Exhibitor Appointed Contractor (EAC). To do so, complete the EAC Form in advance.
EAC requirements:
• Must have a valid work order from you prior to move-in
• Must carry public liability and property damage insurance of at least $2,000,000, naming Merchandise Mart Properties, Inc., Merchandise Mart L.L.C., Vornado Realty Trust, Vornado Realty L.P., and GCJ Management, LLC as additional insured
• Must not solicit business on the show floor
• Must adhere to all show rules and labor regulations
• Must cooperate fully with MMPI on labor utilization -
Each booth space includes:
• Hard white walls
• Gray carpet
• 120V / 150-watt duplex electrical outlet
• 4 LED spotlights
• 1' x 4' ceiling light fixture
• Booth identification sign (company name and booth number)
• One chair
• One wastebasket
To order additional equipment or services, visit the Exhibitor Ordering portal or contact the Exhibitor Service Desk at (312) 890-1192.
Models
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• Models must be registered at the Model Registration desk in the 1st Floor Lobby and will need a model badge to enter the show floor.
• Models must remain in the booth at all times — walking the aisles is not permitted.
• Models may not change in restrooms or the Mother's Room. They must change into street clothes or robes before leaving the booth for any reason.
• Models may not wear gowns to the restroom.
• Complimentary lunch at the café is for retailers only — please provide food for your models in the booth.
• Models are not permitted to attend special or sponsored events intended as buyer amenities. -
• Select Model Management: Kennedy Dehoop | kennedy@selectmodel.com | 312-943-3226
• Alicja Models & Events Inc.: 773-616-3107 | models@alicjaevents.com
• 10 MGMT: David Sanchez | 312-618-7474 | david@10mgmt.com
• The Rock Agency: Nancy | 773-805-0139 | nancy@therockagency.com
• ONE Management: Daniel | 630-631-8815 | danielt@onemanagement.com
Vendors & Services
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Order directly from SmartSource for all AV and IT equipment needs.
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GCJ Hospitality
Contact: Jennifer Hunter
Phone: 312-952-1000
Please refer to the GCJ Order Form for booking. -
• Foodstuffs (Full Service): Brendan O'Brien | brendan@foodstuffs.com | 847-328-8504
• Marshall's Landing (Full Service): Dustin Grezeszak | dgrezeszak@episcopehospitality.com | 312-610-8050 -
• Jollybrowne: Trideep | 800-308-3120
• Distinctive Displays: Ralph | 718-272-7273
• Alex Displays: Steve | 312-829-2948 -
JollyBrowne
Phone: 800-308-3120
Email: info@jollybrowne.com -
• Alex Displays: 312-829-2948
• Bowery & Bash: Julia Villari julia@boweryandbash.comjade@boweryandbash.com
• Jollybrowne: Trideep | trideep@jollybrowne.com
• American Furniture Rental: Vanezza Fons | 773-350-3503 | vfons@rentfurniture.com -
• Taylor & Co: Derrick Taylor | 312-771-8198 | derrick@taylorandcoevents.com
• Floral Exhibits: 773-277-1888
• Northern Greenhouses (Plants): 312-666-9177 or 800-638-6625 -
Hinckley Springs: 773-586-8600
Please mention CHICAGO COLLECTIVE when placing your order. -
Windy City Linen
Contact: Debra | 224-279-1500 -
WW Displays, Inc.
Contact: Andrea | 847-566-6979 -
A limited number of steamers are available on a first-come, first-served basis at the Exhibitor Service Desk. The rental charge is $38.50 per hour.